SIMTON | Solution

Private Branch Exchange (PBX) systems are the most powerful type of business telephone systems available today.

Simton PBX is a switch station for telephone systems, which means a private telephone network used within a company. Companies use a PBX for connecting all their internal phones to an external line. This way, they can lease only one line and have many people using it, with each one having a phone at their desk with a different number. The number is not in the same format as a phone number though, as it depends on the internal numbering. Inside a PBX, you only need to dial 3 digit numbers to make a call to another phone in the network. We often refer to this number as an extension. It’s free of charge to call within the network.

At Simton we work in partnership with you to determine the most appropriate and effective telephone system solution for your company. We specialise in business telephone systems, and have access to all the latest telecommunication technology.

Compared to a conventional PBX system, our Simton office phone system saves money and time. By utilising our cutting edge technologies, you can build better customer relationships, as well as improve your business image.

A Simton telephony system provides a wide range of features and is easy to expand as your company grows, yet we are also the ideal solution for most small businesses. A Simton PBX comes with all the standard features you would expect and we are totally programmable, so we can support the most complex configurations.

In addition to being able to add more users as your company grows, you will see how easily your phone system can be upgraded as new features and technologies are released.

One of the most recent developments in PBX phone systems is the VoIP PBX, also known as IP PBX, which uses Internet Protocol to transmit calls. VoIP technology is in great demand due to its advanced functionalities and cost saving features. It provides unique calling features that enable each member of your business to have his or her own number, and that number can be dialled directly, rather than put through an operator. The One Number Follow Me feature allows you to specify how and when people can reach you at a particular phone number; Voice Mail can be sent to your email box so you can see it and listen to it at a convenient; Auto Attendant directs the calls to the right person at a specific hour of the day and employees can work from home, in a different state or county, even another country.

Small or medium sized businesses can maximise this technology with using a Simton telephony system. Whatever your office needs, Simton can provide the right telephony phone system and guide you through installation. We always work to help you minimise the operating and purchase cost for any kind of business phone system while maximising the features that the system can provide. We strive to give you the best business telephony phone system at the best price.

	Businesses that operate from multiple locations need to maintain a single point of contact for their customers. Employees should also be able to work together as if they were all operating from the same physical location. Communication cost is the major factor for such businesses and that’s where Simton’s IP PBX solution comes into its own. Peering Phone Systems for Your Multiple Business Locations Success for any business is usually followed by growth. Some businesses grow by expanding operations to more offices other locations. As businesses expand to multiple locations, there is a need to continue that success with each new location. Because communications play such a significant role in businesses today, effective, consistent communications are necessary. Achieving this at each location can be costly if phone systems are separate and services are being provided by an external carrier and service provider. For that same reason, VoIP powered phone systems together with an IP PBX that supports peering and SIP help to ensure that communications continue to support successful operations at each location. Also, for businesses looking to save money on communications, VoIP technology reduces communications costs and the need for services from a costly carrier altogether. Since VoIP technology allows communications to occur over an Internet connection, it becomes possible to have lower cost phone calls and when multiple sites connect phone systems, they are also able to enjoy free calls between sites.
	So, by peering phone systems, businesses are no longer paying for communications that occur within their own operations, since calls no longer need to be terminated to the PSTN. Also businesses that connect phone systems for their multiple locations can enjoy benefits like intelligent routing and least cost routing. Intelligent call routing provides companies with the ability to improve their customer service levels and works by routing calls seamlessly, via SIP, between multiple locations. For example, the phone system can recognize a call coming into a London sales line from a Dubai caller and automatically hands the call off the sales line in Dubai. The connected PBX will also route calls, via SIP, to the best cost PBX to reach the intended location. For example, a call placed to London from a phone connected to a PBX in Dubai is routed, for free, via SIP to the London. PBX, since the call will cost less if handled from the PBX in that location---making it cost effective and possible for businesses with multiple locations to continue on a path of growth and success into the future. There are a number of ways that a multi location enterprise can benefit from our Simton IP PBX equipment, some of which are mentioned below: • Simplify and consolidate multisite management • Have multisite distributed call centres and workgroups • Communicate as if everyone was in the same location • Better utilise employees across locations • Help your customers reach the right person the first time • Unified dialling plan across all locations • Shared Operators / Receptionist across multiple locations • Shared holiday / business Hour Schedules • Voicemail Synchronisation and Forwarding across sites • Unified Multisite Call Routing Plans • Global Extension List • Global DID List • Global Least Cost Routing