Auto Attendant:

Virtual operator to redirect calls: An interactive voice response (IVR) system replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. It engages users through pre-recorded or synthesized audio prompts.

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Direct Inward Dialing (DID):

Mapping public number to any extension: Assign any non-geographical number to IP-PBX auto attendant or map any international non-geographical number to any extension.

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Multi Operator Hunting:

Auto selection of multiple operators.

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Speed Call Short Number:

Per extension based speed call definitions.

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Life Line:

Power failure life line to analog extensions: In the event of power failure, SIMTON IP-PBX provides access for one dedicated phone to the PSTN network for emergency services.

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Custom Define Call Types:

Define international/long dist/local/emergency etc.

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Call Control:

Call authorization to destination types: Calls can be authenticated by authorization code number on the base of call types (internal calls or external calls). Authentication can be set for any user/extension or external user.

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Custom Greeting Recording:

Record and change welcome voice using phone.

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Custom Greeting Wave File:

Change greeting with wav file using PC and web.

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Paging:

Broadcast announcement through loud speaker.

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Zone Paging:

Page over group of end devices.

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Call Forwarding:

Always/no answer/ busy forwarding. Automatic Call Forwarding with Selective Rules eliminates the need for human intervention. Rules include:

- Always

- No Answer

- Busy

Calls can be forwarded to:

- Telephone number / Mobile number

- Voice Mail

- Voice Email

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Schedule Forwarding:

Call forwarding on day and time schedule. Calls can be forwarded on the base of schedule and time:

- Everyday (between specific time)

- Weekdays (between specific time)

- Weekends

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Night Service:

Call forwarding to people on duty at night.

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Call Waiting:

Switch connection to the 2nd inbound call: Signals a recipient that he has an incoming call on an engaged line and allows him to hold his current call, in favour of taking the second one and then switching back to his original caller.

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Call Holding:

Put caller on hold: Keeps one line "off hook" and connected while the user makes or receives a call on another line. The user can take the original part off hold and resume the conversation.

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Custom music on Hold:

 Change music on hold by uploading any music file or greetings.

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Call Parking/Retrieve:

Park a call and retrieve it from different phone: When a call is placed in, it is put on hold at a specific extension number to be resumed by someone at another phone. That person can pick up the call by keying the displayed extension number.

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Call Transfer:

Manually redirect a call to the 3rd party: Transfer enables a user to forward an incoming call to another telephone or extension.

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3-Way Call:

3 party conference call: Allows the caller and two other parties to speak together on one connection. Quickly get a second opinion with 3-way conferencing:

- Add an inside caller

- Add an outside caller

- Drop the last caller

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Caller ID:

Number and name (if programmed in) of incoming call appears on display

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CO Line Call ID:

FSK/DTMF Call ID to internal extension.

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Ring back Music:

 Custom music for ring back.

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Do Not Disturb:

Decline inbound calls with voice message. User instructs PBX to route all his incoming calls directly to voice mail. The phone on his desk does not ring.

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Call Blocking:

Refuse calls from certain originators

Block calls from specific originators for different call types:

- Disable International Calls - Disable Regional Calls

- Disable Emergency Calls - Disable Toll Calls

- Disable Local Calls - Disable Other calls

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Pick up Call:

Pick up a call ringing at other extension.

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Absent Call:

Call forwarding to operator when absent.>

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Number Announcement:

Announce the extension number by dialing command from the phone pad.

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Auto Call Distribution (ACD):

Dispatch call sequentially/randomly.

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Group Ring / Call hunt:

Simultaneously ring a group of phones. Any phone in the office can be used to answer a call that is ringing on another extension within the group ring.

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Follow me:

Trace called party internally and externally.

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Voice Mail Box:

Customizable On-board voice mail box services.

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Voice Mail Announcement :

 Light blinking/voice announce of new message.

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Voice Mail Retrieval:

 Manage messages using phone or online web.

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Voice Email:

Covert voice message to email. Individual extensions can set their emails to receive voice mails.

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Multi Language IVR:

Built-in Default IVR (Interactive Voice Response) in:

- English

- Chinese

- Arabic

- Spanish

- German

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User Build IVR:

User can define any complex IVR.

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Voice Database Mgmt:

System voice pieces recording and management.

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Live Conversation Recording:

Scheduled or on-demand recording of live calls.

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Live Talk Monitoring:

Authorized staff to tap live calls.

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Calling group control:

IP PBX partition per resource and memberships.

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Voice alarm:

 Scheduled alarm such as wakeup call.

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Call Log:

Log calls on screen and to PC files.>

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CDR Delivery:

Send CDR (Call Detail Records) to up to 3 billing servers.

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Key Interval Adjustment:

Tune timeout between key entering during making an internal or external calls from SIMTON extensions.

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Virtual Extension:  

Alias for any addressable voice device, like:

- Telephone Number

- SIP URL

- Voice mail

- SIP Trunk

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Speaker Volume Control:

Adjust analog phone speaker volume.

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MIC Volume Control:

Adjust analog phone microphone volume.

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Web Extension Manager:

Manage individual extension through web. Each SIMTON extension is managed by its owner through web. Customers can do:

- Call Forwarding

- Schedule Call Forwarding

- Call blocking

- Authorization Management

- User Information

- Uploading Voice Email prompts

- Modifying Password etc.

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Keypad Extension Manager:

Key commands for extension management. SIMTON extensions can be managed by entering key commands from phone set. For example, setting up "Record or change greeting message", "voice mail message", "Do Not Disturb", "Call Forwarding", "Blocking or unblocking International Calls", "Check Extension Number", "Speed Dial" etc.

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Resource Sharing Control:

Control the usage of local resource by others. SIMTON internal resources like "Use of VoIP account" or "PSTN account" to make external calls can be fully controlled and authenticated by applying combination of ID and Password.

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Authentication Account:

PIN number control and accounting. SIMTON authentication on usage of resources can be authenticated by two levels: Internally and Externally. Authentication can be waived or forced on the usage of SIMTON resources to make external / international long distance calls.

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VIP number and VIP station:

Waive authentication for VIP. In SIMTON, VIP phone numbers can be set. For VIP numbers the authentication can be waived. VIP numbers will have all facilities to use resources as normal internal extensions. So for example if a company manager's phone number is set as VIP number, he can make international calls or connect to any extension without any authentication.

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Concurrency Control :

Simultaneous calls over one VoIP line.

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IP Phone Support:

SIP based IP phones, soft phones, WiFi phones support. SIMTON works with almost all SIP IP phones, soft phones and WiFi Phones available in market. The configuration of any kind of IP Phone with SIMTON is very simple with maximum calling facilities.

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Auto codec negotiation:

SIMTON will negotiate and select the appropriate audio codec like G711a/u,G729a,G723,G726 to originate or terminate calls from SIMTON platform.

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Network Quality Adaption:

Auto adjustment of DSP (Digital Signal Processing). SIMTON system will measure the required level of Network quality to adjust the call quality parameters and auto adjust the digital signal processing parameters to ensure the high quality of calls.

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